Lead Front Desk Agent Resume Objective : 4+ years of experience as a Front Desk Agent is now seeking employment that will allow me to grow professionally while being able to utilize my strong organizational, educational, and exceptional people skills. The most sought-after qualifications in a Front Desk Agent are communication skills, courtesy, organizational and administrative skills, attention to details and computer software familiarity. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. All front desk agent resume samples have been written by expert recruiters. Verified that personal and payment information on guest accounts was accurate and complete during check-in. Front Desk Agent Resume Sample. Looking for cover letter ideas? Dealing with complaints and handling them. Took phone inquiries regarding the property, Received and resolved complaints and grievances, Made essential travel arrangements for guests, Checked in and Processed Payment for Hotel Reservations, Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift, Assisted Customers with Complaints, Concerns and Requests. Front Desk Agent Resume Examples & Samples Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings) Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel Bank out at the end of the shift by following the blind drop procedures strictly. Handle customer complaints or refer dissatisfied customers to a manager. Influential communicator able to guide cohesive teams toward shared goals and advancement. Computer Electronics Engineering Technology. © 2020 Job Hero Limited. Available any time for guests to deal with their problems and complaints. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. Front Desk Agent Resume Writing Tips. Information Technology. Management Student Of The Philippines Region Iii Chapter. Assists in preregistration and blocking of rooms for reservations. Filling of the arrival and departure register. Follow up on group reservation requests under Sales Manager's supervision. This position is very stimulating, demanding and it appeals to work for very flexible hours. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Organized front desk files and desk areas. Ensured that all wake up calls are handled promptly and properly. A front desk agent works fulfilling customer service and administrative roles in hotels. Hotel Front Desk Agent Job Description. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Accommodated special requests whenever possible. Read through logs to determine day's events in order to best accommodate all guests. Reserved & informed guests of rooms and prices, Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card, Maintain an inventory of vacancies, reservations and room assignments, position in a highly reputed organization, Responsible for greeting and registering guest while providing outstanding guest service, Responsible for registering guest's and/or determining guest's reservation status, Ensure that all information entered on the account is accurate and detailed for other agents to understand and access. Job Summary The Elk Neck Beach Resort is currently recruiting a hotel front desk agent for our reservations department. Making Reservations for guest over the phone and also for third party websites. Maintained exemplary telephone etiquette. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Front desk personnel are the face of your business. Handle customer complaints in a timely manner. Collecting cash and managing a cash drawer. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Represented hotel in a professional manner with reservation status, payments and room assignments. 1 vote Andy Kertzmann. Perform monetary transactions with guests as needed. Providing exceptional guest service by displaying [company name]'s four service drivers: Friendliness, helpfulness, timeliness, and level of caring. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Handled mail, package, and message with due procedures. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Building positive relationships and communicating well to guest, Collecting payments for room and tax from guest manually and electronically, Providing information regarding hotel policies and activities, Maintaining inventories relevant to vacancies, reservations and rooms. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? Checked guests in/out; dealt with cash and credit card payments of bills. Download Front Desk Agent Job Description Resume pdf. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: Receive each customer or guest that walks into the organization Ensure that visitors and customers’ details are correctly entered into log books Download Front Desk Agent Job Description Resume doc. Reviewed account information and charges with guests during check-out. Front Desk Agent. Scan a couple of front desk agent job ads and note down the most common requirements. Trained staff and maintained standards in a high-turnover environment. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Assist guests during check-in and check-out procedures. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Your skills list should include between six and eight bullet points. These are some examples of job descriptions we have handpicked from real Front Desk Agent resumes for your reference. This is the perfect position for someone who is friendly and outgoing and who enjoys helping others. Front Desk Agent Resume Sample. All rights reserved. Front Desk Agent job summary. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. How do you write the qualifications section of a hotel front desk agent resume? Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Works well on a diverse team and possesses strong multi-tasking abilities. Manage package deliveries for our guests. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Answer telephones and take messages and handle guest mail. Resume Examples. Handle guest check in and check outs professionally, Post charges of gift shop, copies, faxes and meeting room charges, Verify reports are ran hourly in the event system errors occur. Provide information about services available in the hotel and in the community. Front Desk Agent Resume Sample 5.0. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. Handled front desk operations for 100 guest and 300 rooms per day. Ensured to balance each clerk's shift reports and deposits. Provided excellent customer service, tourism information and completed end of shift reports. All rights reserved. Uses suggestive selling techniques to sell rooms and to promote services of the hotel. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Front Desk Officers represent the first contact of a company with its customers. Let prospective front desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. This way, you can position yourself in the best way to get hired. Demonstrated adeptness at managing customer concerns. If you are trying to land your first job, take a look at our front desk clerk resume sample to better understand what skills relate to such a position. Focused on cash-handling policies and procedures. Inform guests of all available services and amenities. Choose the Best Format for Your Front Desk Resume. Home. Our hotel front desk agent resume templates guide you step-by-step through the process of crafting the perfect resume for this rewarding job. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Customer service, addressing guests needs and concerns. Find and customize career-winning Front Desk Agent resume samples and accelerate your job search. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Handled all reservations also booking events and private parties. Your Front Desk Agent resume should not go beyond two to three pages. It’s actually very simple. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Home. Worked closely with housekeeping coordinating room turnovers, maintenance requests, and maintained up-to-date status reports. Maintain a friendly and helpful demeanor at all times. Reconcile all daily accounting data, both manual and computerized. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Find out what is the best resume for you in our Ultimate Resume Format Guide. Bad news: The HR people will skim your resume … Responded to guest inquiries and in a timely, friendly and efficient manner, Provided driving and/or walking directions to guests to local destinations, Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions, Assisted fellow team members and other departments wherever necessary to maintain positive working relationships, Top performing Agent in conversion ratio (upgrades to check-ins), Ensure satisfaction of guests accommodations upon arrival and departure, Coordinate guest reservations with Special Event and Leisure Managers, Provide concierge assistance for all guests, Communicate with Sales Managers to ensure convention guests needs are met. Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Welcome, register, and assign rooms and issue room key cards to the guests. Recognized for ability to handle and resolve confrontational guest situations. Menu Close Resumes; Articles ; Menu. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations. Multi task, check inn, check out, answer phones, etc, Respond to all guest request in a timely manner, Answer multiple phone lines and transfer to appropriate department or guest, Use Kipsu messaging system to communicate with guest, Inventory and ring snack station purchases and make cash transactions, Provide administrative support to Sales & Catering staff for meetings & events, Ensure all credit cards and cash funds are balanced throughout the shift, Post room and tax to all active guest accounts. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? 28249 Gustave Avenue, … Used strong communication skills to collaborate with other departments to ensure efficient guest focused service, and schedule reservations at other properties owned by same company. Verified reservations and received payments. Ensure every guest is satisfied, especially the high status Hilton honors members. Assist with guest's complaints and inquiries. Proven experience as front desk representative, agent or relevant position; Familiarity with office machines (e.g. Maintain an inventory of vacancies, reservations and room assignments. Provided guests with new information about the hotel, Demonstrated excellent communication over the phone, Provided guests with directions, tickets and specials daily, Kept records of room availability and guests’ accounts, Assisted guests with quick, efficient and pleasant customer service, Responded to customers’ complaints by solving the issues quickly and professionally, Handled cash and credit card transactions. Upgraded guests into a higher priced room when possible. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Advise housekeeping which rooms have been vacated and are ready for cleaning. Job Description and Resume Examples A collection of job descriptions, resume examples, employment, and career resources. Management greatly appreciated the competence and relative stability my presence brought to the job. Assisting guests with any questions/needs that arise. Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. Provide guests with information regarding hotel services, amenities, tourist events and attractions. Checking guests in/out of hotel using computer system. Job brief. Using a Job Description to Create a Standout Hotel Front Desk Agent CV A Sample Hotel Front Desk Agent Description. Greeted and registered guests for their stays at hotel. Took reservations and assisted guests with general services. Ensured transportation of guest to and from the hotel and managed their luggage. Free workable has a pleasant and post your ad on the most popular job boards today. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Unsurpassed mathematical skills and ability to handle all front office operations. Collect payments following all cash/check/credit card procedures. A great job description starts with a compelling summary of the position and its role within your company. Answer phone in a timely and pleasant manner. Responded to complaints and situations that required immediate attention. Top performing Agent in room upgrade revenue. Supervised access to safe deposit boxes and guest key storage area. It indicates the position she’s held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Contacted housekeeping and maintenance regarding issues with rooms. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Communication and coordination with other departments. General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. Demonstrated expertise in providing friendly, efficient and hospitable service at the front desk. Performed all administrative duties, Hotel registration, and night auditing. Handle & coordinate room assignments and pre-arrivals. Front Desk Agents provide warm reception to guests and customers. Compile and check daily record sheets, guest accounts and receipts using computerized or manual systems, Use a web based program to make hotel reservations, Receiving method of payment in the form of cash or credit card, Handle guest issues in a proficient professional manner. Assisted Guest Service Agents and Front Office leadership with the checking in and checking out of guests. The front desk agent resume sample starts off with a three-statement summary of the candidate’s professional experience. Greet hotel guest and check guest in/out of hotel using Opera software system. Checked guests out of hotel and gave change. Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Warm and friendly individual with ability to … Now put it to work. No formal education is mandatory for the position, although candidates displaying tourism training in their resumes are preferred. 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