They therefore pay the host country foreign exchange for them to be hosted or to travel across the country visiting any area of attraction like game reserves and game parks. Therefore, technology has taken this a notch higher, as everything is done at the comfort of the houses (Dis 2010, p. 9). One the other hand, technology has rendered many people jobless. For instance, they book the places of visit upon landing in their destination in advance. The changes include providing an avenue through which ideas can be transformed into marketable innovation to be transmitted later to a wider market at low costs of accessing these markets and searching for the buyers. Identification and implementation of these technologies can help in building a sustainable competitive advantage for hotels and restaurants. Data can be saved faster than in the past, just because of high hardware & speed and better software. 2002, ‘Adaptive context-aware mobility support for tourists’, IEEE Intelligent Systems, vol. 385-387. Therefore, the internet has contributed to the increased booking and tourist visits hence explaining the increase in the gross domestic product that is generated by the industry (Cristiana 2008, p. 344). The emergence of global distribution systems allowed easy connection and communication across boarders. In the hospitality industry, whether guests are ordering food, making reservations, or getting recommendations, it can be difficult for staff to meet everyone’s standards consistently. By using chatbots powered by artificial intelligence (AI), restaurant staff can keep up with the many demands of their customers. People or potential visitors may change their minds or plan to travel to a particular destination if their queries are not answered on time (Jungsun & Hardin 2010, p. 735). They are able to tailor the needs of the customers accordingly. The growth was high in 2001 at 58% and 25% in 2002 (Cristiana 2008, p. 344). The hospitality industry is a dynamic environment that’s constantly moving and evolving. Jungsun, K. & Hardin, A. Clayton, T. & Criscuolo, C. 2002, Electronic commerce and business change, National Statistics. 1) Computers are used extensively by lodging managers and their assistants to keep track of guests’ bills, reservations, room assignments, meetings, and special events. Some people may gain entrance to a system hosted on the internet to gain access to any information that may be confidential. These logistics are available on the internet. Technology has helped reduce costs, enhance operational efficiency, and improve services and customer experience. Another challenge is the increased risk of cyber crime and hacking. The benefits of technology on the hospitality and tourism industry are enormous. March 22, 2020. https://ivypanda.com/essays/how-technology-is-changing-the-hospitality-and-tourism-industry-advantages-and-disadvantages/. Nevertheless, it changed and expending drastically in areas such as tourism, meeting and convention planning as the time goes by. Law firms often outsource bookkeeping duties to save on staffing. They therefore use internet to book, check and compare prices, and schedule their travelling to various tourist destinations. When they use an ERP system to record inventory, restaurant managers can simultaneously compare their information with financial data, purchase orders, billing schedules and other analytics. The number of bookings increased to double digit between 1996 and 2006. 6, pp. The fact that people are able to communicate and interact with one another in different regions has made it easier and cheap to market their products and services. Some people may look at the long and odd hours as a disadvantage. The hospitality industry is no exception. The database is updated daily, so anyone can easily find a relevant essay example. Students and graduates of hospitality management are becoming more and more in demand in hospitality industries all around the world. People can interact in different locations in real time. In the past, it was very difficult and costly to travel because of the numerous tedious paper work processes that people went through. 2004, Ubiquitous access to cultural tourism portals’, paper presented to Database and Expert Systems Applications, 15th International Workshop on (DEXA’04), Zaragoza, Spain. PDF | On Sep 28, 2016, Daria Jaremen published Advantages from ICTS usage in hotel industry | Find, read and cite all the research you need on ResearchGate This exposes the company to risk (Zipf 2002, p. 57). Innovation in customer services 3. Businesses market their hospitality services and tourism products through the internet. One of the disadvantages that technology has brought in the industry is that it has caused unemployment. Key 7 Advantages and Benefits of Supply Chain Management. Advantages and Disadvantages of Technology in Tourism Industry, Tourism & Health: Understanding the Quest towards Medical Tourism, Destination marketing and destination management in Tourism, Tourism destination management and development, Current Issues and challenges of Hospitality and Tourism Industry, The Hospitality and Tourism Market in Victoria State Australia, Equitours' Organization: Tourism Destinations, VisitBritain: Britain’s National Tourism Agency, Transplant Tourism as an aspect of Medical Tourism. Some of the Advantages And Disadvantages of Supply Chain Management are listed below. Chatbots offer helpful, friendly, and timely service. Besides that, there are advantages as well as disadvantages in every businesses and people. And keeping in touch with their family members and friends this can in... 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