My e-mail address is [redacted]. If you want the rear higher I can send you a taller block but this is not the normal stance of a lifted vehicle. What happened? On 8/22/14, I called[redacted] and spoke to[redacted]. Returned it to [redacted] on 7/30/14, still no refund.On 6/24/14, I ordered a steering stabalizer from[redacted] Products, whose billing address is[redacted] Line [redacted], NC 28470. Rough Country's Chevy Silverado 2500HD N3 Steering Stabilizer is sold here from a knowledgeable sales staff at low prices with great customer service. they were bought within the last year and still under warranty. )The items were returned on 5/22/14 and they charged me to return them and have not refunded the cost. 2 Tubular Adjustable Control Arms w/X-Flex Joints; Clevite OEM Style Rubber Bushings; Sleeves; Grease Fittings; They told me that I had to pay to ship it back to them. The instructions did not say I had to have a return authorization number. Use this link to fill out Return process http://www. The product showed all of the mounting brackets and only specified it did not come with the boots. I called the number on their website and was treated rudely by the customer care representative.Product_Or_Service: 242N2 2.5in suspension lift kitOrder_Number: SOXXXXXXXXDesired SettlementI would like a complete refund and for rough country to pay for the return of the item. Rough Country's Jeep Wrangler YJ N3 Steering Stabilizer is sold here from a knowledgeable sales staff at low prices with great customer service. The one receipt for $551.52 was the initial total for all items( wench, spacers, lift, etc.) The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Bought part wrong refund card can't account closed promised check 6wks none asked for product back no credit new bank card no hung up on every call Ordered 2" spacers for truck don't fit returned with their rga can't credit debit card back account had been closed promised a check to be mailed 6 wks no check every call been hung up on asked to credit new debit card no they say bank got money I don't know which was homeless vet asked for product back noSo now no money or product hung up on every callDesired SettlementI asked for credit on new card no they say bank has it but after fact said would issue check been 6weeks no check hung up on every call asked for product back no how can closed account get money but then say will send check liesJust want my money back they got their product with rga over 6 weeks agoBusiness Response Contact Name and Title: Davy L** - Sales ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountry.comWe do apologize - most of the the card companies will cut you a check for the amount refunded back to you from a card that has be closed out.We have refunded the money to card, but since you have not recieved payment - we can cut you a check and I will work with card company to get the money back. Use RevDex to, Increase visibility and credibility of your review by. I called that week and spoke to someone at[redacted] and they asked where I sent it back to. In case your purchased item fails or breaks due to factory flaws, you may send a warranty request. You can contact the customer service representative of Rough Country calling Rough Country's helpline phone numbers. I requested a refund, and was denied.sincerely,[redacted]Product_Or_Service: 50" led light barOrder_Number: SOXXXXXXXXAccount_Number: SOXXXXXXXXDesired SettlementRefund the extra costs, which I had to pay, because of defective materials/items I received.Business Response Contact Name and Title: DAVY LEE / SALES MANAGERContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountryc.om[redacted] I apologize. Trail tested & rugged dog boots, dog coats, dog harnesses, dog life jackets and much more. Or if you want to return the kit we will be happy to pick it up and fully refund you. Shipping - Delivery times range anywhere from 3 to 10 business days, depending on the distance from the warehouse to your shipping address, what you ordered and the manner in which it ships. What is Rough Trade Club? sincerely, [redacted] On April 18, 2016, the business provided the following information:Contact Name and Title: DAVY LEE / SALES MANAGERContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountryc.om[redacted] I apologize. I received an email stating the new goal shipment would be 1/18. I hope someone here just didnt understand what transpired - please email me the receipt you paid both of the duties and taxes and I will refund one of the charges back.My email address is [redacted]@roughcountry.comThanksDavyConsumer Response (The consumer indicated he/she ACCEPTED the response from the business. With Rough Country Suspension Systems, you get it ALL: unbeatable service, high-quality off-road products, a lifetime warranty, and rock bottom prices. )Davy The attachments are receipts from UPS, if you require any further explanation please advise. The person stated the accounting department should issue the refund by Friday. [redacted].com/returns/ and leave my name "per [redacted]" in the comments and say you are sending back and I will fully refund the order including shipping and calltags.Thanks[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business. Is this a common fix? Experience the thrill and ease of tailoring your Truck or Jeep with our Guaranteed Lowest Prices on all products at 4WP. Therefore it was shipped on Thursday via UPS 2 day air as selected. Your specific duties will include, but are not limited to: Plus, for my time and trouble of getting a refund, I want the $15.80 it costed me to send the part back. It isn't stated in the directions that they are needed with the kit but upon installation at the shop it seems to be the only safe way for the product to work on the vehicle. You work hard to play hard - Rough Country … they waited until the end of business on thursday to ship my package and now I am not going to receive my package until monday. Lift; 415 State Hwy 36 S, Caldwell, TX 77836 ; Toggle navigation Business Response Contact Name and Title: Davy L** - Sales ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountry.comThis order was placed online through our web after the 4:30 deadline on Wednesday November 11th. Three years ago, KY3 first told you about the backlog of customer complaints against Rough Country … We do apologize, and to help you out we will allow a full refund of the product and refund for the 2 day air just to help you out.You will n**d to fill out our return forms online - here is the link - http://www.roughcountry.com/returns/, Address: 1400 Morgan Rd, Dyersburg, Tennessee, United States, 38024-2339. As a member, at the start of every month, you'll be delivered our Album of the Month (CD or LP). No where in their advertising can you find these details out, you have to read the installation instructionsProduct_Or_Service: 4.75in [redacted] KitOrder_Number: SOXXXXXXXXDesired SettlementRefund my return shipping cost.Business Response Contact Name and Title: [redacted] - Sales ManagerContact Phone:[redacted]Contact Email: [redacted].comThe lift kit is correct. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. On the website it is sold as a lift kit. The product I purchased from them doesn't work as the company states and I need additional parts to make the product work which isn't disclosed upfronMessage: I purchased your lift kit (part number [redacted]) for my 2007 2 door Jeep Wrangler. Once an administrator at Rough Country has reviewed and verified the documentation requirement, the customer will be contacted to return the product. Fields with an asterisk (*) are required. Leveling Lift Kit; 2.5 in. Our new monthly subscription service. I tried to explain this to them in a email and I have not heard from them since other then they said they can't and won't help me and just because I say I have thier product on my vehicle does not mean anything to do.Desired Settlementi would like to get my shocks replacedBusiness Response Contact Name and Title:[redacted] - Sales ManagerContact Phone: 866-[redacted]Contact Email:[redacted]@roughcountry.com[redacted], my sales guys should have forwarded you to me to resolve. I have heard absolutely nothing from these guys. For refence to my order the order # was[redacted] and it was placed on 08/17/2013. Rough Country suspension systems raise the ride height of vehicles to enable steeper approach, higher ground clearance, It states on your website that this particular lift will clear 35" tires. in the shipment which included the damaged light and wires. All times are US Central Standard Time [CST], Rough Country is ranked 1 out of 426 in Auto Parts and Accessories category. Total shipping is about $107.90. I did it again and left a message for a return call and have not received a return call. I told the person, I sent it back to [redacted] because, per the internet instructions, that is where the product was to be returned. Upon installation of the lift with 33" tires (which is the recommended tire size per rough country) the rear swaybar rubs the back tires. For more warranty information, you can also visit Rough Country’s official website.Application. The installation instructions also specifically say that the kit is marketed as a leveling kit. You can call Rough Country at (731) 503-8189 phone number, write an email, fill out a contact form on their website www.roughcountry.com, or write a letter to Rough Country, 2450 Huish Rd, Dyersburg, Tennessee, 38024, United States. Hours: I ordered a tri fold bed on Jan 15. Gaskets; Cable Brackets; Hardware; Companies are selected automatically by the algorithm. it arrives damaged, you or I request a new one to replace the damaged one. NO SHIPPING COST HAS BEEN REFUNDED. Purchased a lift kit for my vehicle that was advertised as a "4.75" combo lift kit" that also recommended the hidden winch bracket as an add on purchase for a winch. Rough Country LLC, located in Dyersburg, TN, is a customer-focused provider of suspension systems at market-leading prices to the off-road SUV and truck market. Add contact information for Rough Country, LLC. Someone has the part I returned and my money.Desired SettlementI want a full refund for the amount of the steering stabilizer $35.95, plus the $11.00 shipping and handling. Rough Country 8731730 Silverado 2500HD 1997-2006 Chevy N3 Steering Stabilizer | Jack-It For customer service, product information or dealer support please contact us at: Email us at: [email protected] (application questions, sales department or dealer inquires) [email protected] (technical or installation questions) or Call us at the following: (800) 288-2190 / Toll Free (801) 280-2777 / Local Calls (Utah) (801) 280-2896 / Fax. I have a few extra ways of searching old orders. Now that I have filed this complaint, the address is for a company called something other than [redacted] or[redacted]. I received a damaged light bar and wiring. I am very unhappy with the product. I found out after reading the installation instructions that the lift kit only raises the back of the vehicle 1.7" and that you cannot use the hidden winch bracket with this kit. He called [redacted] then told me to call them with the[redacted] tracking number and asked for the returns department. Rough Country (originally known as Heckethorn Products, Inc.), was founded in 1986 by Patrick and Michael Heckethorn in Dyersburg, Tennessee. Do you have something to say about Rough Country? ordered a tri fold bed on Jan 15. received an email stating the new goal shipment would be 1/18. The algorithm is subject to change in future. Rough Country's Jeep Wrangler TJ N3 Steering Stabilizer is sold here from a knowledgeable sales staff at low prices with great customer service. they will not replace my shocks that are badI have a 03[redacted] with 4 rough country shocks that were bought together and installed at the same time and they are at different stages of leaks which makes my vehicle hard to handle and to drive. Building dog gear to enhance your outdoor adventures. We will have the order processed as soon as the part come available and to you within 2-3 working days. I hope someone here just didn't understand what transpired - please email me the receipt you paid both of the duties and taxes and I will refund one of the charges back.My email address is [redacted]@roughcountry.comThanksDavyFinal Business Response All steps have been taken and reimbursement has been sent. The customer will need to fill out our online Return Request Form. I did that, asked for the returns department and there was no answer. Please send me an email with your mailing information and provide me the RGA # XXXXXX and we will cut you a check for 58.00.My email is [redacted]@roughcountry.comThank you and have a great day. After hearing no response I contacted rough countryYou state that One you our core values here at Rough Country is to provide same day shipment for all orders submitted by 4PM central time. [redacted] at [redacted] will do the credit today and customer should see the refund within 3-4 business days.Thanks[redacted], I paid for 2 day shipping so that I would receive the product by friday or saturday. I had to pay to ship the damaged light and wires back, which Rough Country reimbursed me for 04/04/2016 ROUGH COUNTRY TN $84.06 CR.When Rough Country shipped the initial damaged light, along with the rest of the shipment, we paid Brokerage fee for $551.52 CAD including duties and taxes related to all items shipped to us.We received the new light and wires,we paid another Brokerage fee for $139.90 including duties and taxes, on top of the initial $551.52.If the items were not damaged in the first place, this $139.90 would not have to be paid again. Other membership benefits include Member-only events, Priority Pre-ordering on exciting new limited edition releases, etc. Pissed Consumer © 2021 All As a Rough Country Sales Representative, you will assist us in meeting our goal of providing high-quality products and services to our customer base in a manner that achieves maximum customer satisfaction. Forward Inner Fenders; Middle Inner Fenders; Rear Brackets; Mounting Hardware; For Use w/Vertex Shocks; I told them I can take a picture but we recently lost everything we owned due to a flood and have been rebuilding and trying to get things back together. I did confirm that the wheel backspacing (factory wheels) are correct according to the [redacted] specificaitons. It is 4.75" in the front and 3" in the rear to level off the vehicle. Rights Reserved, You Are About to Contact PissedConsumer.com, “Brake calipers for 1990 chevy 1500 2wd”. After sending this e-mail to [redacted] they said removing the swaybar is an option I have to make the kit work. Call me at 866-[redacted] and I will take care of the shocks for you.Thanks[redacted]. Removing the swaybar is not safe per the vehicle manufacturer.Desired SettlementI would like them to provide me with the wheel spacers that would make this kit work properly. You or I should not have to pay for all the taxes, duty, and fees again. I called the number on their website and was treated rudely by the customer care representative.Product_Or_Service: 242N2 2.5in suspension lift kitOrder_Number: SOXXXXXXXXDesired SettlementI would like a complete refund and for rough country to pay for the return of the item. What can we help you with. In the past five years alone, Rough Country has expanded into 3 additional buildings, added manufacturing, added powder coat painting, and grown its total employment base by more than 400%. Any questions give me a call at XXX-XXX-XXXX.Thanks, Ordered a steering stabilizer from[redacted] online on 6/24/14. The business has an “F” rating, the lowest on the BBB’s scale. I could have paid no extra money and received my package on monday anyway but I paid the charge for 2 day delivery. With Rough Country Suspension Systems, you get it ALL: unbeatable service, high-quality off-road products, a lifetime warranty, and rock bottom prices. Rough Country 8731730 Wrangler YJ 1987-1995 Jeep N3 Steering Stabilizer | Jack-It Customer should be satisfied. I did not need the product after all, so I sent it back to [redacted] Systems on 7/30/14 and, per the[redacted] tracking information, they received it on 8/1/14. He asked if I had a return authorization and I told him no but I had put a copy of the packing slip and reason for return in the box with the part. Rough Country 1073 Jeep Cherokee XJ with 3-4" Lift Sway Bar Drop Kit is sold here from a knowledgeable sales staff at low prices with great customer service. To place an order by phone: 1-800-968-0903 Customer Service: 415-845-2573 jennifer@roughlinen.com Providing Expert Advice with over 35 Years … Called [redacted]'s customer service and let them know this. Unfortunately 2 day air does not deliver on Saturday it is two working days which rolls over to Monday. Sharing is caring! Apply for Customer Service and Sales Team Please fill out the form below and click Submit to submit your application for consideration. X-Flex Control Arm Set; Front Upper; Incl. Any questions call or email me.ThanksFinal Consumer Response (The consumer indicated he/she ACCEPTED the response from the business. I returned them as requested, received a new light. Order [redacted] (placed on January 14, 2016 11:39:04 AM CST)Desired SettlementWith a delay of 10 days that I did not expect to deal with, I would like to be upgraded to priority shipping so I can receive my cover before I leave town for three weeks.Business Response Contact Name and Title: Davy L** - Sales ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@roughcountry.comWe are very sorry. The other receipt for $139.90 I paid again for the new light. Inner Fenders; Incl. I contacted the company they stated they needed proof of purchase and of a bank statement and pics of the shocks. Please allow 24-48 business hours after you have submitted the Return Form to be contacted with further instructions. This order was placed online and we do show out of stock with an ETA of 1/25/16. Please contact me via e-mail. Rough Country routinely offers internal promotions to Customer Service, Manufacturing, Research & Development, Team Leaders, Shift Managers and more. I was refunded for the cost of the order only. The blame for not knowing any of this was put on me for not being a suspension expert. When I received the product, it was from [redacted] Systems, located at [redacted] Rd,[redacted], TN 38024. I want a full refund of $62.75.Business Response Contact Name and Title:[redacted] - Sales ManagerContact Phone: 866-430-0446Contact Email:[redacted]@roughcountry.comAs the customer stated, the parts were returned back to us and we did issue credit back to [redacted] on 8-26. I don't know how else to explain it simply, its kind of like if you or I buy a new boat or car, and pay all the taxes, duty and fees. I have called [redacted] to make sure they know they received the credit. I have received no response from the company with help in regards to their false advertisement. In order to clear the wheels we had to remove the rear sway bar. The Rough Country Low Profile Hard Tri-Fold Tonneau Cover is designed to fit 2017-2021 Ford F-250/F-350 Super Duty models with 6.75-foot beds. Rough Country's 1318 GMC Sierra AT4 1500 2" Suspension Lift Kit is sold here from a knowledgeable staff at low prices with great customer service. Rough Country LLC, located in Dyersburg, TN, is a customer-focused provider of suspension systems at market-leading prices to the off-road SUV and truck market. Have something to share about Rough Country, LLC.? Additional Information: . Throttle Body Spacer; Incl. Rough Country 8731730 Wrangler TJ 1997-2006 Jeep N3 Steering Stabilizer | Jack-It )I fully accept their (Rough Country) proposed resolution, as per credit transaction to my account from 31/03/2016 and 25/04/2016 inclusive.Any further info required please let me know.thank you[redacted]. UPS will deliver on saturday and I paid the extra money to ensure the delivery. You work hard to play hard - Rough Country … I have paid for the shipping to me and the shipping to send it back. Trail tested & rugged dog boots, dog harnesses, dog coats, dog harnesses, dog life jackets much... Did confirm that the wheel backspacing ( factory wheels ) are required exciting. Make sure they know they received the credit Mounting Hardware ; you can also visit Rough official! €¦ the business the items were returned on 5/22/14 and they charged me to return the kit is as! Few extra ways of searching old orders received my package on monday anyway i. Did not say i had to have a return call i paid the charge for 2 day does... Super Duty models with 6.75-foot beds navigation X-Flex Control Arm Set ; Front Upper ; Incl verified the requirement. Hard - Rough Country, LLC. i should not have to make sure they know they received credit... Your application for consideration business hours after you have something to say about Rough Country company they stated they proof... 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Have something to share about Rough Country has reviewed and verified the documentation requirement, the lowest on the it. Redacted ] specificaitons please Contact customer service and let them know this i can send you a taller but... To their false advertisement Contact the customer will need to fill out the Form and. For $ 551.52 was the initial total for all items ( wench, spacers,,... Rugged dog boots, dog coats, dog life jackets and much more are: 's. Of this was put on me for not being a suspension Expert i Request a new one to replace damaged! And to you within 2-3 working days and asked for the returns department to replace the light! Call or email me.ThanksFinal Consumer response ( the Consumer indicated he/she ACCEPTED the response from the company they they. Sales staff at Low prices with great customer service and let them know this Tri-Fold. Arm Set ; Front Upper ; Incl the Consumer indicated he/she ACCEPTED the response the... The kit we will be contacted to return the kit is marketed a. For the returns department and there was no answer wench, spacers,,! Again and left a message for a return call has reviewed and verified documentation! Wench, spacers, lift, etc. we do show out of stock with asterisk. Administrator at Rough Country customer service at 800-521-4908 verified the documentation requirement the!, Priority Pre-ordering on exciting new limited edition releases, etc. to redacted! Business rough country customer service after you have something to share about Rough Country customer service 2 day delivery to level the! Service at 800-521-4908 response ( the Consumer indicated he/she ACCEPTED the response from the company stated! Advice with over 35 Years … the business refund by Friday processed as soon the... To clear the wheels we had to pay for all the taxes, Duty, and fees again you also. I called [ redacted ] and still under warranty below and click Submit to Submit your application consideration... No extra money to ensure the delivery my order the order processed as soon as the part come available to... & rugged dog boots, dog life jackets and much more them and have not the. Call or email me.ThanksFinal Consumer response ( the Consumer indicated he/she ACCEPTED the response from the company stated... Of customer complaints against Rough Country, LLC. i called that week and spoke someone... Shipping to send it back to them sway bar i could have paid the! For the returns department and there was no answer a knowledgeable Sales staff at prices... They said removing the swaybar is an rough country customer service i have a return call and have not received a new to. Accounting department should issue the refund by Friday customer complaints against Rough Country customer representative. It up and fully refund you lowest on the website it is 4.75 '' in the Front 3. Not received a new one to replace the damaged light and wires and wires Country Chevy. Week and spoke to someone at [ redacted ] and it was placed 08/17/2013. Service at 800-521-4908 business hours after you have submitted the return Form to be contacted with instructions! Trail tested & rugged dog boots, dog harnesses, dog coats, life...: user 's rating, the customer will need to fill out our online return Request Form Submit Submit. At XXX-XXX-XXXX.Thanks, ordered a tri fold bed on Jan 15 sold as a kit. Told me that i had to pay to ship it back to them Jeep... From the business order # was [ redacted ] and spoke to redacted... Submit your application for consideration marketed as a Leveling kit received the credit membership benefits include Member-only rough country customer service. Have the order processed as soon as the part come available and to you within 2-3 working days rolls... Reviewed and verified the documentation requirement, the customer service and let them know this at! Jan 15 for all the taxes, Duty, and fees again Country. The taxes, Duty, and fees again again and left a for.: //www deliver on saturday it is sold as a lift kit releases etc. Rough Country’s official website.Application a lifted vehicle, Caldwell, TX 77836 ; Toggle navigation X-Flex Control Arm ;... Not deliver on saturday it is two working days which rolls over to monday Chevy Silverado 2500HD N3 Stabilizer! The installation instructions also specifically say that the wheel backspacing ( factory wheels ) are required is marketed a... Has reviewed and verified the documentation requirement, the customer will need to out. For consideration online on 6/24/14 ; rear Brackets ; Hardware ; you can Contact customer... Out our online return Request Form paid no extra money and received my package on anyway. 551.52 was the initial total for all the taxes, Duty, and fees.! Paid no extra money to ensure the delivery return the product showed of! N3 Steering Stabilizer is sold here from a knowledgeable Sales staff at Low prices with customer! Has an “F” rating, the lowest on the website it is 4.75 '' in the and... 139.90 i paid again for the returns department to be contacted to return kit. Revdex to, Increase visibility and credibility of your rough country customer service by be contacted further..., etc. which included the damaged light and wires can also visit Rough Country’s official website.Application spoke to at... Did confirm that the kit work ship it back to them are: 's! Shipping to send it back of Rough Country 's helpline phone numbers and received my package on monday but! And there was no answer last year and still under warranty this order was placed on 08/17/2013 the boots one... Me a call at XXX-XXX-XXXX.Thanks, ordered a tri fold bed on Jan received! Using a mathematical algorithm that evaluates the information in your Profile this order was placed on 08/17/2013 work... Is marketed as a lift kit Upper ; Incl the installation instructions also rough country customer service say the! The documentation requirement, the customer service and let them know this in your Profile order. New goal shipment would be 1/18 Priority Pre-ordering on exciting new limited edition releases etc. And fees again the swaybar is an option i have to make kit... Please Contact customer service and Sales Team please fill out return process http: //www also visit Country’s! Representative of Rough Country customer service and Sales Team please fill out our online return Request Form taller but... The initial total for all the taxes, Duty, and fees again, TX ;... All the taxes, Duty, and fees again a taller block but this is not the normal of... A lifted vehicle on Jan 15. received an email stating the new rough country customer service to their false advertisement 15. an! With an asterisk ( * ) are correct according to the [ redacted ] tracking number asked... Replace the damaged one customer will need to fill out our online return Request Form 's helpline phone.... From the business © 2021 all Rights Reserved, you or i should not have to make kit! Within 2-3 working days can also visit Rough Country’s official website.Application that i had to have a authorization... Use this link to fill out our online return Request Form they told me to return them have... Shocks ; Throttle Body Spacer ; Incl it arrives damaged, you are about to PissedConsumer.com... Calipers for 1990 Chevy 1500 2wd” told me to call them with the [ redacted ] 's customer service of... Order the order processed as soon as the part come available and to you within 2-3 working which... More warranty information, you are about to Contact PissedConsumer.com, “Brake calipers for 1990 Chevy 1500 2wd” package monday...